Earseeds London Ltd Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
nicola@nicolaellul.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Purchase or account history
- Account information
- Information relating to loyalty programmes
- Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Purchase history
- Account information, including registration details
- Marketing preferences
We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:
- Names and contact information
- Customer or client accounts and records
- Financial transaction information
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Location data
- Purchase or viewing history
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Legitimate interest:
-
- Earseeds London collects and processes your personal data based on our legitimate interest to provide and improve our products and services. We believe this data processing is necessary to offer you the best possible experience, tailor our offerings to your needs, and maintain the quality and safety of our products. Our use of your data is proportionate, respects your privacy rights, and is limited to what is necessary for these purposes. You have the right to object to this processing at any time. For more information on how we use your data and your rights, please refer to our full privacy policy.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Legitimate interest:
-
- Earseeds London collects and processes your personal data based on our legitimate interest to provide and improve our products and services. We believe this data processing is necessary to offer you the best possible experience, tailor our offerings to your needs, and maintain the quality and safety of our products. Our use of your data is proportionate, respects your privacy rights, and is limited to what is necessary for these purposes. You have the right to object to this processing at any time. For more information on how we use your data and your rights, please refer to our full privacy policy.
Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:
- Legitimate interest:
-
- Earseeds London collects and processes your personal data based on our legitimate interest to provide and improve our products and services. We believe this data processing is necessary to offer you the best possible experience, tailor our offerings to your needs, and maintain the quality and safety of our products. Our use of your data is proportionate, respects your privacy rights, and is limited to what is necessary for these purposes. You have the right to object to this processing at any time. For more information on how we use your data and your rights, please refer to our full privacy policy.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Legitimate interest:
-
- Earseeds London collects and processes your personal data based on our legitimate interest to provide and improve our products and services. We believe this data processing is necessary to offer you the best possible experience, tailor our offerings to your needs, and maintain the quality and safety of our products. Our use of your data is proportionate, respects your privacy rights, and is limited to what is necessary for these purposes. You have the right to object to this processing at any time. For more information on how we use your data and your rights, please refer to our full privacy policy.
Where we get personal information from
- People directly
How long we keep information
Data Retention Policy
- Purpose This policy outlines how long Earseeds London retains personal data and why.
- General Principle We retain personal data for as long as necessary to fulfill the purposes for which it was collected, and to comply with legal, tax, and accounting requirements.
- Customer Data
- Order information: Retained for 7 years to comply with tax and accounting regulations.
- Account information: Retained as long as the account is active, plus 2 years after inactivity.
- Marketing preferences: Retained until the customer opts out or requests deletion.
- Employee Data Retained for the duration of employment plus 6 years after termination.
- Job Applicant Data Retained for 1 year after the position is filled.
- Website Visitor Data Retained for 2 years from the date of last visit.
- Supplier Data Retained for the duration of the business relationship plus 7 years.
- Data Subject Rights Individuals have the right to request deletion of their data. We will comply unless we have a legal obligation to retain it.
- Review This policy will be reviewed annually and updated as necessary.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Earseeds London Ltd Terms of Business
- Acceptance of Terms By using our website and making purchases, you agree to these terms.
- Products We strive to accurately describe all products. However, slight variations may occur.
- Pricing and Payment Prices are in GBP and include VAT where applicable. We accept major credit cards and PayPal.
- Ordering Placing an order constitutes an offer to purchase. We reserve the right to refuse any order.
- Shipping We aim to dispatch orders within 2 business days. Shipping times and costs vary by location.
- Returns and Refunds Unopened products may be returned within 14 days of receipt for a full refund, minus shipping costs.
- Privacy We collect and use personal data as outlined in our Privacy Policy.
- Intellectual Property All content on our website is our property and may not be used without permission.
- Liability Our liability is limited to the purchase price of the product(s) in question.
- Governing Law These terms are governed by the laws of England and Wales.
- Changes to Terms We may update these terms at any time. Continued use of our site constitutes acceptance of any changes.
- Contact For questions or concerns, contact us at nicola@nicolaelull.com.